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Legal transparency built into your account

When you open an account with us, you're choosing a platform that handles your personal data, payment details and account activity with clear rules.

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GET LEGAL SUPPORT

How to reach us about policy matters

Team online

Live Chat Support

Ask policy questions directly in the lobby. Our team responds within two minutes during operating hours. Available 24/7 for account and data requests.

Email Compliance

Send formal requests to our legal team at [email protected]. We acknowledge receipt within one business day and resolve within five.

Phone Verification Line

Call +62 21 5000 8888 to verify your account status or discuss withdrawal holds. Open Monday–Sunday, 09:00–21:00 Jakarta time.

YOUR DATA SAFETY

How we protect your account and personal data

Encryption & Storage

All deposits, withdrawals and identity records are encrypted with 256-bit SSL. Servers are physically located in secure data centres with 24/7 monitoring and automated backup every six hours.

Withdrawal Verification

When you request a payout, we verify your bank account ownership using your registered DANA, OVO, GoPay or QRIS details. Verification typically completes within one hour; funds arrive in your wallet within the same business day.

Account Access Control

Login attempts from new devices trigger an SMS code to your registered number. You can review and revoke device access from your account settings at any time.

Cookie & Tracking Policy

We use cookies to remember your login, track your game preferences and prevent fraud. You can manage cookie settings in your browser; disabling them may limit your lobby access.

Data Retention Schedule

Closed account data is retained for three years to meet financial regulations. Active account records are kept as long as your account remains open, plus two years after closure.

Request Your Data

Use the 'Download My Data' button in account settings to receive a CSV export of your account history, transactions and personal information within five business days.

Frequently asked questions about our legal policies

We deactivate your account immediately and freeze any remaining balance. Your personal and transaction data remains stored for three years under Indonesian financial law. You can request permanent deletion after one year; we remove your name and contact details within 30 days of approval.

Yes. Go to Account Settings, select 'Edit Profile', and update your phone number, email or address. Name and ID details cannot be changed directly; contact our support team with a valid photo ID to request an update for compliance reasons.

Once you submit a withdrawal via DANA, OVO, GoPay or QRIS, we verify your account within one hour. Funds are sent to your registered wallet immediately after verification. Depending on your bank or e-wallet, the money may appear in your balance within the same business day.

No. Your transaction history, betting records and account balance are private. Only you and our compliance team can view them. We never share your betting activity with other players, advertisers or third parties.

Use the 'Forgot Password' link on the login page to reset it via SMS to your registered number. If you suspect unauthorized access, contact our support team immediately; we'll freeze your account, verify your identity and help you regain full access.

Yes. We partner with DANA, OVO, GoPay and QRIS providers who comply with Bank Indonesia and OJK guidelines. All transactions are logged and reported as required; your deposits and withdrawals are fully documented in your account history.

Yes. Open Account Settings, navigate to 'Transaction History', and use the export tool to download a full CSV report of all deposits, withdrawals and bets. You can filter by date range and share the file with your accountant or tax authority.

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